Shipping Policy
It’s our prime responsibility to process the shipping of your purchase carefully and well in time to meet the commitments for better customer relationships. Here are the core shipping guidelines we adhere to for ensuring the proper fulfillment of your purchased items.
Shipping Methods:
We are partnered with:
- Sendle Australia
- Australia Post
- Courier please
Delivery of your order typically takes 2-8 business days depending on the location within Australia.
Shipping Locations:
Whether in bustling city centres or remote rural areas, we ensure that your orders reach you swiftly and safely. We specialise in providing a seamless shopping experience for Australians, delivering directly to your doorstep, no matter where you are within the country.
Please note, that we currently operate exclusively within Australia and do not offer international shipping. Our commitment is to focus on meeting the needs of our Australian customers, ensuring timely and reliable service at every step.
Order Cut-off time:
The order cut-off time is 05:00 pm according to Australian Eastern Standard Time (Sydney GMT +10:00)
Handling Time:
Our operations are tailored to meet your needs, with orders processed on working days, Monday to Friday at 09:00 am to 05:00 pm Australian Eastern Standard Time (Sydney GMT +10:00) Australian excluding public holidays.
Any order placed after cut-off time, over the weekend, or on Australian public holidays will be processed on the next working business day.
It takes 0 - 1 business day to process your order. You will be notified via E-mail you provided about the order confirmation, processing and shipping information for clarity and streamline fulfilment.
Shipping Time:
Delivery of your order typically takes 2-8 business days excluding order processing time.
However, it may vary depending upon your location within Australia.
Moreover, for clarity in the shipping time, it is automatically calculated and displayed on the product page as soon as you enter your address details. You can get the estimation directly from the product page right away.
Shipping Costs:
Shipping costs are determined based on the weight of your package. You can see the shipping cost at the checkout page. Moreover, the detailed charges are provided in the table below.
|
Weight |
Cost |
|
|
0.0001 kg to |
0.25 kg |
A$ 6.99 |
|
0.2501 kg to |
0.5 kg |
A$ 8.50 |
|
0.5001 kg to |
1 kg |
A$ 9.99 |
|
1.0001 kg to |
2 kg |
A$ 11.99 |
|
2.0001 kg to |
3 kg |
A$ 13.50 |
|
3.0001 kg to |
5 kg |
A$ 15.90 |
|
5.0001 kg to |
10 kg |
A$ 19.99 |
|
10.0001 kg to |
15 kg |
A$ 26.50 |
|
15.0001 kg to |
20 kg |
A$ 34.50 |
|
20.0001 kg and above |
A$ 50.00 |
|
Order Tracking:
Once your order has been successfully shipped to your destination, we will provide an order tracking number or ID via e-mail or the contact details you provided.
This will allow you to monitor the progress of your delivery by visiting our order tracking page HERE.
Simply put the tracking number in the blank field, click on the track to view your order progress.
Handling Delays:
In the event of any delays in processing your order, we will notify you via email. If you have any questions or concerns about your order, please feel free to let us know.
Returns and Exchanges:
Please click here for information about our returns and exchange policy.
If you have any issues please do not hesitate and reach out via Contact form. Call on the Phone +61485973878 during working hours from 09:00 am to 05:00 pm AEST or write an e-mail at team@gemsdeals.com.au. Our customer relations officer will get in touch with you soon.